"Beautiful hotel with incredible grounds full of amazing plants and lovely pool One of the best hotels we stayed in in Mexico The room was completely different to the photos on booking.com, we had a kitchen and a terrace, amazing! (King with sea view) Friendly staff Very comfortable, I slept well here Great location in the quieter part of town with amazing beaches The biggest Pina Coladas We were on floor 2, the view was a mix of pool, trees and a bit of sea and it was ideal as we didn't realise how many stairs there would be, floor 3 and above would have been too much for my knees."

"Pre trip communication was quick but when we asked them to book a taxi from the airport they didn't see my message until the next day when we had arrived. The taxi queue at the airport is very long. I recommend asking the hotel several days in advance to book a car for you to guarantee a quick pick up, it's worth the extra 50mxd. We had to ask for our room to be serviced on the second day as it was missed. This meant that we ended up unable to use our room for an hour and sat at the pool waiting without access to our swimwear. All hotels, especially hotels by the sea, should stop supplying miniature products in plastic packaging. Refillable bottles of shampoo and soap are much better for the planet."

"Location is amazing. We loved the quieter neighbourhood we were in with a short walk to busier bars and restaurants if desired. Short distance to Carrizalillo beach. The hotel grounds are beautiful and lush with a great pool and lots of seating in the sun or shade. The staff were all super wonderful and very helpful. Definitely would stay here again!"

"The shower never got fully hot. Beds could be updated, but was not an issue sleep wise."

"Everything! This hotel is superb! You will love it if you like smaller family run places that are not corporate. Everyone is very friendly - with a big shout out in particular to Luis and Yair who were so welcoming and helpful. The gardens are gorgeous and the beds very comfortable. And the location is perfect for lovely restaurants and quiet beaches. I wanted to move in!"

"Nothing. Loved it!"

"I have fallen in love with Suites La Hacienda. Such a beautiful property, kind and helpful personal. My stay was truly heaven on earth. Due to some issues with my original booked room I got an upgrade and decided to stay during my complete stay in Puerto. Luis was very friendly and was thinking a long in the best possible way, with being very flexible as well. Muchos gracias!!! ❤️"

"That I had to leave....."

"Beautiful garden with pool, perfect for relaxing. Great location, close to the beach for swimming and learning to surf and to restaurants. Beautiful, good sized and clean rooms and very friendly staff."

"Our room was a little bit dark due to small windows but it was nice anyway."

"An oasis of calm. We really enjoyed the little courtyards around the property, the fantastic swimming pool which is bigger than it looks in the photos, and the bar. Well located in a great part of town which means we walked everywhere."

"Aucun."

"The gardens are delightful and facilities excellent. The charm of the outdoor space is old world while the rooms are modern and bright. We were only there for one night, but the facilities to stay longer term were ample and I wouldn’t hesitate to stay again. A few minutes’ walk to some great restaurants and the beach. Breakfast was fresh and very good. The owner kindly made a beetroot and carrot smoothie for me, which was delicious. A well-run family hotel that I wouldn’t hesitate to recommend."

"Can’t really think of anything."

"Lovely garden and pool. Good size bedroom and tasteful decorations. Cleaning done every day."

"All good"

"Staff, clean, beautiful building, comfy bed, scenic"

"Aucun."

"Beautiful building and interior, wonderful atmosphere, comfortable rooms"

"Service was extremely slow, to get the morning coffee it took 20-30 min. every morning, the included breakfast was a joke, normally be should be able to choose whatever from the menus without extra charge, as in any other 4-5 star hotel, fruit juice, pancake, bagel should be included."